Intentional design
Everything we do starts with why
Made with care
We believe in building better
A team with a goal
Real people making great products
Rope Chain Necklace
Swim, sweat, shower. Our jewellery stays flawless. Hundreds of 5-star reviews prove it: this is the kind of jewellery you’ll never want to take off (and you won’t have to).
4.6/5 Excellent 1200+ reviews
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Everything we do starts with why
We believe in building better
Real people making great products
Our jewelry is designed to make women shine, inside and out.
With Serena, feel confident in every step, every glance, every day, because confidence is the most beautiful accessory you can wear.
Shipping & Orders
Returns & Support
Product & Care
Do you offer free shipping?
Yes, we offer free shipping on all orders, Australia-wide and international.
No minimum spend, no hidden fees. Just beautiful jewellery delivered to your door.
Do you ship internationally?
Yes, we offer worldwide shipping.
How long will my order take to arrive?
Australia: 5-8 days
International: 7–14 days
Please allow extra time during peak seasons
Can I change or cancel my order?
If your order hasn’t been shipped yet, we can update or cancel it. Please contact us as soon as possible at info@supportserena.com
Do you offer gift wrapping?
Yes! All orders come beautifully packaged. You can see an unboxing of an order on the homepage.
What is your return policy?
We accept returns within 14 days of delivery for unworn pieces in their original packaging.
Please note: for hygiene reasons, we cannot accept returns on earrings.
How do I start a return?
Simply email us at support@serena.com with your order number and reason for return. Our team will guide you through the process.
How can I contact you?
Email us anytime at support@serena.com or use the contact form on our website.
We aim to reply within 1–2 business days.
Can I exchange an item?
Yes, you can exchange your piece for another item or store credit within 14 days of receiving your order, as long as it’s unworn and in original condition.
What materials do you use?
Our collections feature a blend of sterling silver, 18k gold vermeil, and stainless steel.
Each piece is hypoallergenic, nickel-free, and designed for everyday comfort.
You can find detailed material information on every product page.
Are your pieces really waterproof?
Yes, completely! You can shower, swim, and work out while wearing Serena Jewellery.
Our waterproof coating protects your pieces from water, sweat, and daily wear, so you never have to take them off.
Will the gold fade or tarnish over time?
No. our pieces are designed to last.
Each item is crafted from premium stainless steel and coated with a thick layer of 18k gold using advanced PVD plating technology, making it fade-proof and tarnish-resistant.
How should I care for my jewelry?
Even though your Serena pieces are waterproof, a little care goes a long way:
Can I wear Serena Jewelry every day?
Absolutely! Our jewelry is designed for everyday wear.
From morning swims to evening dinners. Lightweight, comfortable, and durable, it’s made to move with you.
Are your pieces hypoallergenic?
Yes. All Serena Jewelry is nickel-free, lead-free, and hypoallergenic, making it perfect for sensitive skin.
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100% Waterproof Stainless Steel
2000+ Happy Customers